Privacy policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, https://www.lulafashion.com (“Site”). By accessing our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services, process your transactions, and communicate with you. The types of information we collect include:

• Personal Information: This includes information you provide, such as your name, email address, shipping address, billing address, payment details, and any other information you voluntarily provide when making a purchase or creating an account.
• Usage Information: We collect information about your interactions with our Site, including IP address, browser type, device information, and pages visited.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to personalize your experience, understand site traffic, and enhance site functionality. For more information, see the “Cookies” section below.

2. How We Use Your Information

We may use your information for the following purposes:

• Order Processing and Fulfillment: To process your orders, handle payments, and deliver products.
• Customer Support: To respond to your inquiries, provide customer support, and assist with returns and refunds.
• Marketing and Communications: To send you marketing and promotional content (if you have opted in), updates, and notifications about your order status.
• Improving Our Site: To monitor site usage, improve site design, and enhance your browsing experience.

3. Sharing Your Information

We may share your information with:

• Service Providers: Third-party service providers that assist with payment processing, order fulfillment, shipping, marketing, and analytics.
• Legal Requirements: When required by law, or to protect our rights, we may disclose information to government authorities, law enforcement, or other parties as necessary.

4. Cookies

Cookies are small data files stored on your device to improve your browsing experience. We use cookies for various purposes, including:

• Essential Cookies: Necessary for the Site to function properly, such as enabling you to make purchases.
• Performance Cookies: Collect anonymous information about how visitors use our Site, helping us understand traffic patterns and improve functionality.
• Functional Cookies: Remember your preferences to enhance your experience, such as your language settings or items left in your shopping cart.
• Advertising Cookies: Used to deliver relevant ads based on your browsing behavior.

By using our Site, you consent to the use of cookies. You may adjust your cookie preferences at any time using our Cookie Banner, which appears when you first visit the Site. You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You may have rights under applicable data protection laws, including the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at info@lulafashion.com.

7. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information on our privacy practices.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us.

Lula Fashion is operated by E-Com Buy-Up Company Limited, a registered business in the United Kingdom