Shipping policy

Important Info

• Order cutoff: 5pm AEST
• Order handling: 1-2 days (Mon-Fri)
• Order transit: 4-7 days (Mon-Fri)
• Free shipping - always!

At Lula Fashion, we’re all about making sure your new look gets to you quickly and hassle-free. Here’s how we get your orders delivered in style:

Order Confirmation

After you place your order, we’ll send you a confirmation email straight away to let you know it’s in the works. If it doesn’t pop up, check your spam folder or feel free to reach out to us at info@lulafashion.com.

Processing Time

We’ll have your order ready to roll within 1-2 business days (Monday to Friday) to get it moving as quickly as possible.

Delivery Time

Once it’s on its way, expect your new fashion finds to arrive within 4-7 business days (Monday to Friday). And here’s the best part: we offer free shipping to make shopping with us even sweeter!

Damaged or Incorrect Orders

If something doesn’t look right when it arrives—whether it’s damaged or the wrong item—don’t stress! Just send a quick snap and email it over to info@lulafashion.com, and we’ll sort it out ASAP.

Order Delays

We do everything we can to get your order to you on time, but if there’s a delay, we’ll keep you in the loop every step of the way.

Order Cancellations

Changed your mind? No dramas! Just email us at info@lulafashion.com before your order ships, and we’ll take care of it. If it’s already on its way, you can simply follow the return process below.

Contact

Lula Fashion is operated by E-Com Buy-Up Company Limited, a registered business in the United Kingdom